FAQ's

HIRING A FURNITURE ELEVATOR - FAQ’s

What can you lift?
Our furniture hoists can be used to lift any item or combination of items, to a maximum weight of 400Kg in any one lift. Furniture, white goods (Fridges, freezers washing machines), packing cases or boxes with miscellaneous items, even pianos or grandfather clocks are all items that can be safely moved for you. A new bath or kitchen to install? Building materials? No problem!

How high?
At present our largest unit will lift loads to a maximum height of 27 metres (Approximately 9 storeys), although this height can vary if we have to reach across obstacles.

What about difficult shapes?
The furniture hoist load carrier can be opened out from its standard ‘box’ shape to create a large flat area enabling large and bulky items to be carried. In its closed configuration it provides an open top box into which you can place smaller items.

How much space do you need?
Furniture hoists are available in a number of different sizes. Our smallest, trailer mounted unit occupies a ground area of  2.36 metres x 2.06 metres. While our vehicle mounted units require a space 5.7 metres long and 3.5 metres wide. The machine has to be placed beneath the access point on the building.

What is the ‘Access Point’?
The access point is the point on the building that we have to reach and from where the items will be added to or removed from the load carrier.

My ‘Access Point’ is down an alley/In a courtyard.
Don’t worry! Our trailer-mounted units, some of which are only than 1.4 metres wide, are great at getting into these confined spaces. If you have any doubts we can attend site to provide help and advice.

Location and position, is it safe?
Should you have any doubt as to the suitability and required position of the elevator, call us to discuss your requirements in detail. A clear photograph or sketch may assist us in assessing the property without the need for a full site visit.

How long does it take to set up?
If your set up position is straightforward, is clear of obstructions and there are no unexpected difficulties, we would usually be ready for the first lift within 15 minutes of arrival on site.

Who loads, who lifts?
Our function and insurances are centred on the provision of the elevator complete with operator. Our Operator is neither insured nor qualified to undertake the loading or unloading of goods or equipment on to or from the machine. The provision of labour to load and off load the elevator is the responsibility of the hirer. If in doubt call us and we can recommend a reputable company.

What is The Furniture Hoist Company’s responsibility?
It is the responsibility of our operator to ensure that the elevator/hoist is installed correctly and can operate safely within the manufacturers rated capacities and limitations. We reserve the right to refrain from deploying the machine if our operator deems it unsafe to do so. (Don't forget, the weather can affect operations if it is too windy). The operator has the right to declare a particular load or item as unsafe to load on to the elevator/hoist.

What is the Customer’s responsibility?
We cannot be held responsible for any damage incurred to items placed on to the elevator unless the damage is caused by the failure of the elevator itself or negligence on the part of our operator. We cannot be held responsible for any consequential damage caused by the loading or off loading of the platform at working level, or in motion. It is the responsibility of the hirer to ensure the suitability of any balcony or building to support the elevator and that there is a clear and stable area directly below and in line with the loading point (Access Point) for the elevator to stand and be deployed, prior to arrival. It is the responsibility of the hirer to measure and make sure that the items can be safely moved through the access point.

Do you have parking restrictions?
Where the elevator is required to be positioned in areas where there are parking restrictions, or on the public highway, it is the hirer's (The Customer’s) responsibility to arrange for the relevant permission required from the authorities concerned. The permission may be granted in the form of a dispensation or suspension order, or possibly a partial road closure – depending on the location concerned. It should be taken into account that in some situations the above orders can apply to both sides of a public highway to allow the traffic to flow freely and enable the operation to be carried out safely. Most local authorities will require between 7 and 10 WORKING days notice of requirement.

PLEASE NOTE When booking Parking Suspension our equipment is an elevator on a trailer or a small (3.5 tonne) truck. It is not a crane or a cherry picker. We recommend two parking bays - directly below the window or balcony, to be suspended. Any penalties incurred as a result of parking arrangements/obligations being neglected will be passed onto the hirer at cost plus an administration fee.

How much does it cost?
We have a ‘1,2,3’ pricing structure to enable us to tailor our service to meet our customers requirements.

Price level 1. This is the best option for a single lift to be carried out a specified time and allows 1 hour on site once set up is complete.

Price level 2. For a number of lifts, this option gives up to 3 hours work on site once set up is complete.

Price level 3. This provides the equipment for a full day of 8 hours on site

The actual prices vary depending upon the specific machine required for your job and the location. All prices include our trained operator and are subject to VAT.


How do I pay?
Residential customers or those not holding a credit account with us will be required to pay in full and in advance for the hire. We usually require advance payments to be made by credit or debit card. All charges and costs are subject to VAT.

What happens if I cancel my order?
If you need to cancel your order once the contract has been agreed, the following will apply:
a) Cancellation up to 12.00 on the working day preceding the hire there will be NO CHARGE.
b) Cancellation after 12.00 on the working day prior to the hire 33% of hire charge is payable.
c) Cancellation on the day of hire as scheduled, 100% of the hire charge is payable. HOWEVER, if the equipment is immediately rebooked for an alternative date the cancellation charge will be reduced to 50%.
d) The full hire charge applies if upon arrival, elevator cannot be used for the purpose for which it was hired.

Whilst we make every effort to meet the Customer’s requested start times, we cannot be held responsible for delays occasioned by traffic problems, previous job overruns or any other circumstances beyond our control. If we are delayed for any reason, our operator will call you to keep you advised.


PLEASE NOTE, Our definition of "hire charge" includes any agreed transport charges and VAT.

 
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What industries can we supply?

You name it! 
Any person, industry or commercial sector that requires the ability to lift a load can benefit by using the furniture hoist.
  • Domestic and commercial removal companies.
  • Office movers.
  • Builders.
  • Stonemasons.
  • Air conditioning, heating and ventilation companies.
  • Building renovation companies.
  • Office and residential fit out.
  • Furniture retailers.
  • White goods and appliance suppliers.
  • Kitchen or bathroom designers and installers.
  • Landlords and building management companies.
  • Glaziers and window fitters.
  • Landscape gardeners.
  • Telecommunication companies.
  • Private individuals.
So if you have a bath in Battersea, carpets in Chelsea, dressers in Docklands or a fridge in Fulham, to get to the upper levels of a property, join the increasing number of people that have realised the benefits of using the Furniture Hoist Company.

If you have a question that we have not answered, please contact us by email at
hire@furniturehoists.co.uk , by completing our contact form or telephone us on 020 3150 1219 

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